REF NO: HR 4/4/3/1CCA/UIF (X27 POSTS)
SALARY : R196 407 per annum
CENTRE : Unemployment Insurance Fund: Pretoria
REQUIREMENTS :
Grade 12/ NQF level 5. Six (6) months experience in Call Centre/ Customer
Enquiry / Services. Knowledge: Batho Pele Principles. Telephone Etiquette. Call
Centre Operating System, Unemployment Insurance Act and Regulations.
Unemployment Insurance Contributions Act, Public Finance Management Act
(PFMA). Skills: Computer Literacy. Communication. Interpersonal. Listening.
Customer Focused.
DUTIES :
Answering incoming calls (Inbound). Handle outgoing calls (Outbound).
Maintenance of database. Handle electronic enquiries.
ENQUIRIES : Ms. JN Twala Tel No: (012) 337 1855 / 1498 /1189
APPLICATIONS : Chief Director: Corporate Services: PO Box 1851, Pretoria, 0001 or hand delivery
at Corner Lillian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.
FOR ATTENTION : Sub-directorate: Human Resource Management, UIF
CLOSING DATE : 13 August 2018 at 16:00
DEPARTMENT OF LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.
NOTE : Applications quoting the relevant reference number must be submitted on form
Z83, obtainable from any Public Service Department or on the internet at
www.gov.za/documents. The fully completed and signed form Z83 should be
accompanied by a recently updated, comprehensive CV as well as recently
certified copies of all qualification(s), academic transcripts including senior
certificate, ID-document and a Driver’s license where applicable. The certification
must be within three (3) months as at the advert closing date. Non-RSA
Citizens/Permanent Resident Permit Holders must attach a copy of their
Permanent Residence Permits to their applications. Should you be in possession
of a foreign qualification, it must be accompanied by an evaluation certificate from
the South African Qualification Authority (SAQA). Applicants who do not comply
with the above-mentioned requirements, as well as applications received late, will
not be considered. The Department does not accept applications via fax or email.
Failure to submit all the requested documents will result in the application not being
considered. Correspondence will be limited to short-listed candidates only. If you
have not been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification). The Department reserves the right not to make any appointment(s) to
the above post. All shortlisted candidates for SMS posts will be subjected to a
technical competency exercise that intends to test relevant technical elements of
the job, the logistics of which be communicated by the Department. Following the
interview and technical exercise, the selection panel will recommend candidates
to attend generic managerial competencies using the mandated DPSA SMS
competency assessment tools. The successful candidate will be expected to sign
an Internship performance agreement. The Department of Labour is an equal
opportunity affirmative action employer. The employment decision shall be
informed by the Employment Equity Plan of the Department. It is the Department’s
intention to promote equity (race, gender and disability) through the filling of this
post(s).
SALARY : R196 407 per annum
CENTRE : Unemployment Insurance Fund: Pretoria
REQUIREMENTS :
Grade 12/ NQF level 5. Six (6) months experience in Call Centre/ Customer
Enquiry / Services. Knowledge: Batho Pele Principles. Telephone Etiquette. Call
Centre Operating System, Unemployment Insurance Act and Regulations.
Unemployment Insurance Contributions Act, Public Finance Management Act
(PFMA). Skills: Computer Literacy. Communication. Interpersonal. Listening.
Customer Focused.
DUTIES :
Answering incoming calls (Inbound). Handle outgoing calls (Outbound).
Maintenance of database. Handle electronic enquiries.
ENQUIRIES : Ms. JN Twala Tel No: (012) 337 1855 / 1498 /1189
APPLICATIONS : Chief Director: Corporate Services: PO Box 1851, Pretoria, 0001 or hand delivery
at Corner Lillian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.
FOR ATTENTION : Sub-directorate: Human Resource Management, UIF
CLOSING DATE : 13 August 2018 at 16:00
DEPARTMENT OF LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.
NOTE : Applications quoting the relevant reference number must be submitted on form
Z83, obtainable from any Public Service Department or on the internet at
www.gov.za/documents. The fully completed and signed form Z83 should be
accompanied by a recently updated, comprehensive CV as well as recently
certified copies of all qualification(s), academic transcripts including senior
certificate, ID-document and a Driver’s license where applicable. The certification
must be within three (3) months as at the advert closing date. Non-RSA
Citizens/Permanent Resident Permit Holders must attach a copy of their
Permanent Residence Permits to their applications. Should you be in possession
of a foreign qualification, it must be accompanied by an evaluation certificate from
the South African Qualification Authority (SAQA). Applicants who do not comply
with the above-mentioned requirements, as well as applications received late, will
not be considered. The Department does not accept applications via fax or email.
Failure to submit all the requested documents will result in the application not being
considered. Correspondence will be limited to short-listed candidates only. If you
have not been contacted within eight (8) weeks after the closing date of this
advertisement, please accept that your application was unsuccessful. Suitable
candidates will be subjected to a personnel suitability check (criminal record,
citizenship, credit record checks, qualification verification and employment
verification). The Department reserves the right not to make any appointment(s) to
the above post. All shortlisted candidates for SMS posts will be subjected to a
technical competency exercise that intends to test relevant technical elements of
the job, the logistics of which be communicated by the Department. Following the
interview and technical exercise, the selection panel will recommend candidates
to attend generic managerial competencies using the mandated DPSA SMS
competency assessment tools. The successful candidate will be expected to sign
an Internship performance agreement. The Department of Labour is an equal
opportunity affirmative action employer. The employment decision shall be
informed by the Employment Equity Plan of the Department. It is the Department’s
intention to promote equity (race, gender and disability) through the filling of this
post(s).